What correspondence should I expect as a Reseller Domains customer?

 

  • Proforma invoice - A proforma invoice is emailed to the administrative contact of a domain that is due to expire next month (or in the current month, if no email has been sent previously).

This is not sent for cancelled domains or domains set to not renew 

 

  • Upcoming expiry reminder - A reminder is emailed to the administrative contact of domains that are due to expire in 3 months' time.

This is not sent for cancelled domains or domains set to not renew 

 

  • Payment success/payment failed email - This email is sent to the administrative contact of the domain when payment for a domain has been successfully/unsuccessfully deducted

 

  • Overdue payment alert - An overdue payment alert is emailed to the administrative contact of an unpaid domain that was due to be paid 7 calendar days earlier.

This is not sent for already paid, cancelled, or removed domains

 

Credit card expiry alert - A credit card expiry alert is emailed to the account holder when the credit card is due to expire within a months' time, and again when the credit card is due to expire within a weeks' time

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