What correspondence should I expect as a Standard Domains customer?

 

  • Proforma invoice - A proforma invoice is emailed to the administrative contact of a domain that is due to expire in 90 days (or less if a proforma invoice has not been emailed previously).

This is not sent for cancelled domains or domains set to not renew 

 

  • Upcoming payment reminder - A payment reminder is emailed to the administrative contact of an unpaid domain that is due to be paid in exactly 14 calendar days.

This is not sent for already paid, cancelled, or removed domains

 

  • Overdue payment alert - An overdue payment alert is emailed to the administrative contact of an unpaid domain that was due to be paid 7 calendar days earlier.

This is not sent for already paid, cancelled, or removed domains

 

  • Payment success/payment failed email - This email is sent to the administrative contact of the domain when payment for a domain has been successfully/unsuccessfully deducted

 

  • Credit card expiry alert - A credit card expiry alert is emailed to the account holder when the credit card is due to expire within a months' time, and again when the credit card is due to expire within a weeks' time
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